Problems with Forepay?

This topic has 11 replies, 1 voice, and was last updated 17 years, 3 months ago by Ponygirl.

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September 3, 2007 at 10:35 pm #17100

Ponygirl
Member

Hi everyone,

I started using Forepay about a month ago but have been having some problems. They haven’t deposited the small amounts of money into my account, so I have been unable to verify my bank account and so can’t transfer my money into it! So my money is just sitting there and I can’t access it, most frustrating… Also the fax number given to send address verification documents to doesn’t ever seem to work. You can only contact customer services via email, and as yet they haven’t replied to any of my messages. Has any one else had any problems with them or do you reckon they are safe to use? I’m a bit wary about carrying on accepting payments through them at the moment. What do you reckon? Thanks! x

September 3, 2007 at 11:19 pm #17101

Anonymous
Guest

I don’t use them – from what you’re telling me, I’d start to look for another payment solution.Â They don’t answer emails, their fax number doesn’t work, etc…doesn’t sound like a very reputable company, or at least one that’s truly concerned about running a proper business.

September 4, 2007 at 7:35 am #17105

Anna
Member

Firstly Forepay is owned by Ebare – a very reputable company. They are not some fly by night outfit so your money is safe.

Secondly they have been swamped with enquiries and business because they are the only adult payment processor in the UK. So new venture, huge demand. They are there, they are trying to deal with things but they just need more time than say…paypal.

September 4, 2007 at 4:46 pm #17115

Ponygirl
Member

Thanks Anna! I didn’t know that, you have put my mind at rest. It is obviously a much needed service, now all we need is an international version! I will just have to be patient! x

September 9, 2007 at 3:56 pm #17197

illwearthemforyounicely
Member

i am a member of forepay and it took them ages to verify my bank account but it was eventually done so they are genuine, i did panic a little though lol, does anyone know if it is only uk people who can join?

September 11, 2007 at 5:12 pm #17243

Ponygirl
Member

I think it is only for Uk residents, booo… I have got an account with Alertpay though and they say that they are going to expand into localised banks internationally from next month, so that sounds promising. Hopefully then we could use it for payments in the UK and internationally too, and transfer our money into UK accounts? In the terms and conditions it only mentions that you can’t use it for child pornography (gulp!). x

September 14, 2007 at 7:47 am #17287

illwearthemforyounicely
Member

hi, that alert pay sounds ok i might check that out thanks 🙂

September 14, 2007 at 11:30 am #17295

Ponygirl
Member

Has anyone else noticed that the Forepay website has been down for 2 days? Does anyone know what is going on with it? A bit concerned!!

September 15, 2007 at 12:18 pm #17314

illwearthemforyounicely
Member

yes i tried to get on too to no avail, hope it gets sorted soon

September 15, 2007 at 12:34 pm #17315

Anna
Member

If I were you I’d try to contact Neil and Lisa through Ebare.co.uk and find out what is going on.

September 17, 2007 at 5:10 pm #17391

illwearthemforyounicely
Member

hi, thanks anna but just checked and its up and running today 🙂

September 17, 2007 at 5:16 pm #17392

Ponygirl
Member

Booo, just tried it and its still not working for me, I will try not to take it personally! I emailed ebare on Friday but haven’t heard anything back yet. I have taken it off my payment options for now until it is sorted anyway.
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Problems with Forepay?

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