In between ordering and receiving?

[Destry51]

Hello again fellow panty people. 😛 Being new here I was just wondering what some of you sellers think is normal for communicating to your customer between the time of their order, and when we the buyer actually receive the order? It can more than a week to receive some orders and the silent time is dreadfull. lol
One lady I ordered panties from was extremely good at letting me know about my order, like when she sent it, when I should expect it. etc. She was even willing to give me the order tracking # if I wanted it. She was a real sweetheart and made me feel like my order was important.
The last pair I ordered from a different lady,I am still waiting for, and have received nothing about the status of my order. And hardly any communications at all from her. I realize the sellers aren’t dealing with just one customer and can’t spend much time walking them through all the steps. I just noticed some differences in the only two orders I have placed so far. For me, at least right now…I would order again from the first lady who showed some sign of customer care and not the second.
What are your ladies thoughts on this?
There are some extremely wonderful women on here and my goal is to order from them all so I have a broad range of experiences to make my buying decisions.
Thank you all for the help you’ve given this NooBee!:kiss:
Destry51

[foxxylicious]

Personally i try my best to wear within a week, but have to be honest and say that sometimes it can be the full week or even just over if i have been really busy…:) …But of course if your lucky then it might only be a couple of days. The key is what i think your after (as well as some gorgeous panties) is Good communication…:woohoo: …

Personaly i will chat and swap emails as much as a guy wants and will always answer emails as soon as i have the computer back on…..I dont wait days to reply…..After all i’m a girl and we luv to talk…:laugh: :laugh: :laugh: :laugh:

[Ruby Red]

I can only speak for myself, but communication is part of the order. :kiss:

I write a saucy little message saying I’ve received payment and I’m about to start the order. Once the order is finished, I email them again letting them know their fun package is on the way to them.

I also give them an estimate of delivery. There is a link from United States Postal Service that allows me to tell them how long it will take (domestic and international). It’s pretty accurate because they ask what size, weight and sending and receiving zipcodes.

http://ircalc.usps.gov/

It’s a fair request that you email her and ask the progress on your order…although this is a ton of fun, it’s also a business. If you ordered something from a company and heard nothing, you’d contact them too. Communication is key 🙂

P.S. I’ve shipped both domestically and internationally and none of my orders have ever taken a week. Buyers have received their orders in less than 5 days. I’m not sure of her shipping methods, however.

…and Foxxy 😛 lol – guess we do like to talk :silly: Girl Power! :woohoo:

[PiercedPanties]

I agree with Ruby.

Once I receive payment, I let the customer know when I plan on wearing their item.
I then will contact them after I have posted it, to send them their complimentary photos and let them know it’s been posted.

Of course if there is a delay (like there has been this week with orders) I try to keep them in the loop, although I feel so embarrassed and guilty when I can’t control my period and it goes on for longer than planned.

Communication is key, and I hate not knowing about orders, so thats why I like to let my buyers know whats going on.

E
xxx

[Anna]

I would say it depends on how long your seller has been selling as well as how much of an effort the seller puts into her business. The standard of service is going to vary considerably.

In my opinion I would say that an email to let the buyer know the payment has been received is courtesy along with an estimated time of wear, as is an email to let the buyer know when the parcel has been posted with the pics attached. So that’s two emails minimum. Of course if a buyer’s order has been delayed then it is always advisable to let them know.

There must be nothing worse to a buyer to hear nothing and then he is left wondering if the seller has a done a runner with his cash.

Pierced – no need to fell embarrassed or guilty about that – it can’t be helped and if anyone gives you grief about it you just send them to me :whistle:

[Desire]

not that i can talk from experience YET!!!! but i think it is a nice idea to talk but hey i am a chatty person anyway! least that way you both know where you stand and hopefully everyone will get what they want without any misunderstandings!

sam xx

[Ponygirl]

Like Anna, I think that two emails is the minimum. I love to chat too, and wish I had more time to communicate more with all of my buyers. I put a lot of effort into my business, but often there just aren’t enough hours in the day when you have a full time job and a life to fit in too! I get 20-50 emails a day to reply to, which takes a lot of time.

New buyers can be concerned about using a different seller, so I always do my best to reassure them. Some buyers seem to require daily email contact though, which sadly I can’t provide. 🙁

It’s just about finding the right balance I reckon.

[Anna]

Ponygirl wrote:

but often there just aren’t enough hours in the day when you have a full time job and a life to fit in too! I get 20-50 emails a day to reply to, which takes a lot of time…Some buyers seem to require daily email contact though, which sadly I can’t provide. 🙁

It’s just about finding the right balance I reckon.

You’re right Ponygirl. You have to consider what your panty incomings are compared to the time spent dealing with emails etc. If you worked out the hourly rate, you’d probably cry.

I took the decision when I first started selling to be polite but concise. Anyone who wanted constant reassure was put down as a timewaster. This was my method and my decision. I am PT verified, I spend a lot of time on PHog and I spent time updating my site and my blog, yet some ‘buyers’ still wanted reassurance. I came to the quick conclusion that they had no intention of buying, they were angling for freebie pics or just simply wanted to feel wanted or needed by me, or just anyone. A lot of the shine came off selling when I realised that some ‘buyers’ were simply waving the promise of a bit of cash for me to dance to their tune.

Yep, it’s a matter of getting the balance right, and it’s not so easy to do.

[Desire]

I have had that already Anna, i spent over a week emailing a guy a couple of times a day when he said he wanted specific sets of photos and wanted to see what outfits i had, everything was oh not that one or maybe and then he never got back to me! i think that as i am new i was bending over backwards:S

sam xx

[Ponygirl]

Sorry you have had to deal with that Sam.

Grrrr, it really annoys me when guys try to take advantage of new girls like that. When I very first started I had loads of idiots taking the p*ss, but I just sent them on their merry way and don’t get as much hassle anymore, although I would still say that about a quarter of everyone that contacts me has no intention of ever buying. You soon get to know the difference between a genuine enquiry and a timewaster. Spend your time on the nice, genuine guys, and not on someone making unreasonable demands like that, or you will seriously end up sat at your computer 24/7, pulling your hair out in frustration!! :S

[Desire]

i think i got excited that someone was interested but i must admit i was quiet disapointed when i realsied he was having me on:blush:

sam xxx

[Anna]

yep, it is exactly that Ponygirl. The asshats take complete advantage of the keen eager to please newbie seller. I would hate to be a newbie seller again.

You do get to know the difference eventually but unfortunately you only learn by bitter experience. Obviously it goes without saying that when you do get a decent buyer you make sure you look after him. It’s the decent genuine buyers that make it all worthwhile because they respect you, and they enjoy the fetish with you…rather than seeing you as some kind of freebie provider put on the earth to supply them with what they want, how and what they want, with no thought, consideration…or payment!

Grrrrr :angry: It really riles me that the poor newbies are having to deal with this crap at all.

[Anna]

desire wrote:

i think i got excited that someone was interested but i must admit i was quiet disapointed when i realsied he was having me on:blush:

sam xxx

We’ve all been there Honey 🙁 You’re not the first to be taken in and you won’t be the last.

[Author]

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