It must be whoever is working I am thinking…
I have had a post office box in the past and had to provide my real name with the two forms of ID as you stated. But they allowed me to add other names to the account and one of those I added was the name I use for online without a problem at all.
Since moving, I ended up getting a box at the UPS store. I met with what you did there but my friend that is using them in Ohio didn’t have a problem using her online name. Which leads me to think that it’s whoever is behind the desk and whether or not they want to be difficult or not.
I haven’t checked into it personally but another camgirlfriend told me that you can file a fictious name or something like that with the city. Which would allow you the use of the name. But I really don’t know more. Perhaps you can google it.?
Now I just use initials to receive mail and it has worked for me. Was gonna at a later time, after they get to know me a wee bit…try and add my online name to the account…maybe you can do the same?
Anyhow, good luck.? A UPS box costs more but it’s great cuz you can call and ask if you have mail and dont’ have to make extra trips which I LOVE! That and the address looks more like a street address as well.